Privacy Statement

Share on facebook
Share on twitter
Share on linkedin


MentalHealthPH is committed to upholding your right to privacy and maintaining the confidentiality of your personal data, similar to how we promote and protect your mental health.

MentalHealthPH, Inc developed Kapwa, a mental health chatbot in Twitter, to guide and support you with your mental health needs. Since Kapwa is embedded in Twitter’s Direct Message, we ensure that we adhere to Twitter’s Privacy Policy and other related policies and guidelines.

Data Collection and Use

Through Twitter, we collect the following data each time you engage with Kapwa:

  1. Twitter handle
  2. Account name
  3. Geolocation
  4. Type of device
  5. IP address
  6. Date and time with Kapwa
  7. Operating system
  8. Web browser type

Through Twitter Analytics, we can track and analyze your Twitter data and gain insights on how to better improve your experience and how we provide mental health support. The information generated through this is not shared with any other party, and only non-identifiable Twitter data are analyzed.

Links to External Websites

Kapwa provides various mental health resources that you need. You may be redirected to other websites and applications to access the information you need. We recommend that you also read the privacy policies of any external website you visit.

Changes to this Policy

This Privacy Policy will remain effective unless there is a revision, effective immediately after being posted on this site.You can see the effective date below this statement.

Kapwa users may also provide feedback on this policy through the contact information provided below.


For feedback and other concerns about this policy, please contact MentalHealthPH through

Draft version; November 13, 2021.

How do you feel about this?

Recommended Reading

Mental Health Stigma in 2021

March 5, 2021 Writer: K Ballesteros Researchers: Azie Marie Libanan, Alvin Joseph Mapoy Graphics: Tobey Calayo Moderators: Richardson Mojica, Ian